Terms & Conditions

By booking, scheduling, authorizing, or otherwise accepting services from Easy Breathing, a DBA of Viento Sur Ventures LLC ("Company"), the customer ("Customer") agrees to be legally bound by these Terms & Conditions. Acceptance may occur via verbal confirmation, written communication, digital acknowledgment, or payment for services.

The Company provides air duct cleaning, HVAC-related services, inspections, maintenance, and optional add-ons including but not limited to UV light installation. All services are performed based on visible and accessible areas only. The Company does not guarantee access to all components of the HVAC system due to structural or design limitations.

Customer acknowledges that results from services may vary depending on system condition, age, contamination level, and external environmental factors. The Company expressly disclaims any guarantee regarding: complete removal of dust, debris, mold, or contaminants; improvement of air quality; elimination of odors, allergens, or health-related conditions; energy efficiency improvements or system performance.

The Company shall not be held liable for any pre-existing conditions, whether known or unknown, including but not limited to: mold, mildew, or biological contaminants; damaged, fragile, deteriorated, or improperly installed ductwork; HVAC system malfunctions or failures; electrical issues or wiring defects; structural defects or hidden damages. If such conditions are discovered, the Company may stop or modify the service at its sole discretion.

To the fullest extent permitted by applicable law: The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages. The Company's total liability shall be strictly limited to the total amount paid by the Customer for the specific service provided. The Customer agrees that any claim must be brought within 15 days of service completion.

Customer agrees to release, indemnify, and hold harmless the Company, its owners, employees, contractors, and affiliates from any and all claims, damages, losses, or expenses arising out of or related to: the services performed; pre-existing conditions; system failures occurring after service; Customer's failure to disclose relevant information.

Customer agrees to indemnify and defend the Company against any claims, liabilities, damages, or legal fees arising from: misuse of the HVAC system after service; failure to follow recommendations; third-party claims related to the property.

All technicians operate under Company protocols. The Company is not responsible for: unauthorized work requested directly by the Customer outside the agreed scope; actions taken by technicians outside Company guidelines; verbal representations not reflected in official estimates or invoices.

Customer acknowledges that air duct and HVAC systems may be fragile or improperly installed. By authorizing service, Customer accepts the inherent risks involved, including potential disturbance to aged or compromised systems. The Company shall not be responsible for damages resulting from: weak or deteriorated ductwork; previously repaired or patched systems; hidden defects not visible during inspection.

Customer agrees to: provide safe and unobstructed access; secure pets and ensure a safe working environment; disclose known issues with the system; be present or provide authorization for service. Failure to comply may result in cancellation or additional charges.

Payment is due immediately upon completion unless otherwise agreed in writing. The Company reserves the right to: charge late fees; send unpaid balances to collections; pursue legal action for unpaid services. All sales are final unless otherwise stated.

Refunds are not guaranteed and are issued solely at the Company's discretion. Any concerns must be submitted within 48 hours of service completion.

Cancellations require at least 24 hours notice. Same-day cancellations may incur a fee. The Company reserves the right to cancel or refuse service at any time.

Customer authorizes the Company to capture photos/videos before, during, and after service for documentation, training, and marketing. No personally identifiable information will be disclosed without consent.

The Company shall not be liable for delays or failure to perform due to causes beyond its control, including but not limited to natural disasters, weather conditions, or equipment failure.

These Terms shall be governed by the laws of the State of Florida. Any disputes shall be resolved through: good faith negotiation; mediation, if necessary; binding arbitration (if applicable). Customer agrees to waive the right to participate in class action lawsuits.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

If you opt in, Easy Breathing may send you text messages at the mobile number you provide. There are two separate, independently-optional SMS programs — opting into one does not opt you into the other:

• Service-related messages: appointment confirmations, reminders, and quote follow-ups. No promotional or marketing content is included in this program.

• Promotional messages: special offers, discounts, and marketing communications.

For either program: message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. You may withdraw consent at any time by contacting (386) 273-1967.

These Terms constitute the entire agreement between the Customer and the Company and supersede all prior communications or agreements.